- Store Policies
IFD Home Furnishings offers the following Returns Policy:
- Shipping to 48 contiguous states of the United States is FREE.
- Free shipping service being offered in the listings is for curbside delivery only. It does not include bringing inside your house, unpacking, assembling and cleaning up. In some cases, truck driver needs your help to unload your furniture.
- Please contact us to verify if White Gloves Delivery Service is available in your location.
- Combined purchase discounts is available for multiple purchases that will be shipped to same address.
- Your furniture is packed in manufacturer’s original package and will be palletized to prevent damage during transport. Please allow 5-7 business days for preparing your shipment.
- We only use the safest carriers to transport your furniture. Normal transit time is 10-14 business days.
- Insurance is included in all shipment to provide maximum protection for your furniture.
- Merchandises picked up/shipped to California addresses subject to 7.75% sales tax.
- We do ship to Canada. Please contact us with your postal code ready for an exact quote. Buyer is responsible for customs clearance, any applicable taxes and duties.
Return & Satisfaction Guarantee
- Merchandises being listed for sales must pass our Quality Inspection Process. Our Quality Control Department must inspect the merchandise before it being listed and before it is shipped out to winning bidder to ensure our Quality Guarantee.
- When receiving the furniture, it is important that you inspect all the items’ condition before signing the receipt. We can not process and authorize an exchange/replacement on any damage/shortage not listed on the receipt. If you notice any damage or defect, please follow these steps:
- Make note on the receipt about the defect.
- Receive the merchandise in good order and refuse only the damage piece(s).
- Contact us within 3 days from the day of receiving.
- We will arrange exchange, replacement for the defective/damaged unit in timely manner.
- If you are not satisfied with the furniture, no problem, we have a 30 days Satisfaction Guarantee.
We will issue a refund to you minus all shipping charges and 15% restocking fee upon receiving the merchandise in original package, undamaged, unassembled and new condition. Any damage may occur to merchandise during return shipping will be deducted from your refund, therefore, please make sure you pack the return merchandise carefully.
- Deposits for Layaway and Special Order are non-refundable after 30 days.
- Collection of Information We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
- Cookie/Tracking Technology The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
- Distribution of Information We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
- Commitment to Data Security Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
- By e-mail: email@example.com
- By Phone: 1-866-828-6260
- We reserve the right to make changes to this policy. Any changes to this policy will be posted.